What information do we collect about you?
When you buy a sundial:
Your name, billing address, email address and telephone number. We use this to process your payment and in case we need to contact you specifically about your order.
When you submit a query via a web form:
Your email address and telephone number. We will use this to contact you about your query. We will not use your email address to send marketing communications unless you have given us consent by signing up to our e-newsletter.
If you participate in a competition or other prize promotion via our site or one of our social media pages:
Your name, email address, social media handle and any other personal information you choose to include in your entry. We use this information to conduct the competition or promotions and to contact you in the event that your entry is successful.
Do you keep my credit or debit card details on file?
We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and we do not record any of the details ourselves.
When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone payment processer and we do not record any of the details ourselves.
How will we use the information about you?
We collect and use information about you to process your order.
Border Sundials use the services of third party software providers to provide our email services. As a result of this your contact information may be hosted on servers outside of the UK. We carefully check these services to ensure they comply with UK GDPR regulation.
Border Sundials does not share or sell information about customers to third parties.
Occasionally, we would like to send you information our sundials which may be of interest to you. If you have consented to receive marketing you may opt out at any time by using the link at the end of every email and we send or by using our contact details below.
Access to your personal information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In certain circumstances, you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity
You can set your browser not to accept cookies. However, in a few cases some of our website features may not function as a result.
When someone visits www.bordersundials.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.
In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
How to contact us
By email: firstname.lastname@example.org
By post: Border Sundials, Chapel Farm, Clytha, Abergavenny NP7 9BW